Shipping Policy

How does my order get processed?

All the orders will get dispatched directly from our Poland warehouse within 2 working days. Due to the certain policy, shipment for entry into the United Kingdom from other countries will be transit in Germany. It would take about 10 workdays to get the package delivered.
In regards to the tracking number and status, you can expect it once the package goes through the facility scan in Germany, which would take about 7 workdays.

Shipping Methods

Our official store and distributors all work with DHL, DPD, UPS, FedEx and GLS shipping companies for our deliveries. We’ll send the shipping information to our customers by email as soon as your order is shipped, including the shipping date, the tracking number, and the tracking site.

Shipping from

Local EU/UK warehouses.

Shipping country

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.

Note:

  1. The estimated delivery time is 3-5 days.it may be influenced by distance, holidays, customs policies, political activities, etc.
  2. The sooner you order, the sooner you’ll get a KuKirin product.

Missing items or damaged items?

Please contact us without any hesitation. It would be appreciated that notify us of any missing item or mistake within 3 business days of receiving the order so that we would effectively make it right for you.

Notice:

Extended area surcharges are required for some remote regions, subject to notification from our customer service regarding any additional fees.

Important Note for UK Customers

We currently only ship the KuKirin G2, G2 Master, and G4 models to the United Kingdom. Other models are not yet available for UK delivery—but we're actively working to expand your options, so please check back soon!

If you need assistance, please contact our team through the following methods.

Email:business@officialkukirin.com

WhatsApp:+86 15889723154