Return & Refund

KuKirin stands behind the quality of every product sold and delivered by our team, hoping that each and every customer's expectation is met and exceeded. If for any reason you are not fully satisfied with your purchase experience within 14 days, we are happy to help with a replacement or refund (This valid purchase is only available on officialkukirin.com).

Orders can be returned within 14 days upon receiving (subject to the last update of the logistics time). 

Before starting the return process, you should fill out and send a return form to business@officialkukirin.com, preferably with a photo or video of where the product was damaged.

After approval by KuKirin, Customer Support will share the corresponding return address with you, products can be returned as long as they are in their original packaging and accompanied by all accessories and manuals. The customer is responsible for good packaging.

Please return the product and provide the tracking number and query link to KuKirin within 7 days. Otherwise, the request will be processed as expired.

We do not accept returns for "change of mind".

Returns and Refunds can take up to 1-4 weeks but typically are resolved much sooner. Once we receive your items, we will notify you if your request has been approved or denied.

If you are approved for a refund, your refund will then be processed through your original payment method within 5-10 workdays.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at business@officialkukirin.com

Return notes：

1.When applying for a return, please provide valid proof of purchase, such as order number, receipt, invoice, etc.

2.The returned product should be intact and packed in the original packaging in the same condition complete with all the attached accessories, manuals, and complimentary items. And all the labels and logos of the returned items show no signs of tampering or alteration.

3.Unauthorized return or cash on delivery without the seller’s consent will be rejected.

4.The return policy works only for purchases direct from officialkukirin.com.

Return Shipping cost

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs charged by your purchase are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You may choose any carrier (DPD, FedEx, DHL, etc.), but we do require a method that supplies a tracking number.

Note: Due to the new policy released by PayPal, if you would like to cancel your purchase, the handling fee is 5% of the total amount of the order.

We always do our best to take care of customers and deal with you fairly; we ask that you, our Customers, treat us fairly as well. From time to time we may not accept a return.

Please allow 2-3 business days for us to process your return or refund. If you are due a refund, please allow 1-2 business days for processing.

For further instructions, feel free to reach out at:

Email:business@officialkukirin.com

WhatsApp:+86 15889723154