All the orders will get dispatched directly from our Poland warehouse within 2 working days. Due to the certain policy, shipment for entry into the United Kingdom from other countries will be transit in Germany. It would take about 10 working days to get the package delivered.
In regards to the tracking number and status, you can expect it once the package goes through the facility scan in Germany, which would take about 7 workdays.
2. How can I change or cancel my order?
If you want to change or cancel your order, please contact us as soon as possible. Our relevant staff will get in touch with you immediately. Your order could be modified or refunded only before we ship out the item. Feel free to reach out to us at 86-13417534901 for additional help.
3. Do I need to pay for the shipping and taxes/duties?
we provided free shipping to all products(unless otherwise specified), and taxes/duties will be covered.
4. Why shipment delay?
Most cases of delays will be caused by holidays, natural disasters, or carrier delays. If you need any additional help, please contact our customer service.
5. My order never arrives. What should I do?
If you haven't received your package within the standard delivery times, please follow the steps below.
- Check the status of your order with the tracking number first
- Contact our customer service immediately for assistance.
6. Missing items or damaged items?
Please contact us without any hesitation. It would be appreciated if that notify us of any missing item or mistake within 3 business days of receiving the order so that we would effectively make it right for you.
7. Can I pick up my order?
yes, you can pick up, but the MOQ is 10Ssets. if less than 10sets, all products are shipped directly from our warehouse to customers.
8. Can I return the scooter if I don't want to keep it anymore?
We accept returns if the scooters have gone faulty due to defects in materials/workmanship within 7 days from the date of delivery.