All the orders will get dispatched directly from our Poland
warehouse within 2 working days. Due to the certain policy, shipment for
entry into the United Kingdom from other countries will be transit in
Germany. It would take about 10 workdays to get the package delivered.
In
regards to the tracking number and status, you can expect it once the
package goes through the facility scan in Germany, which would take
about 7 workdays.

If you want to change or cancel your order, please contact us as soon as
possible. Our relevant staff will get in touch with you immediately.
Your order could be modified or refunded only before we ship out the
item. Feel free to reach out to us at kukirin03@outlook.com for
additional help.

Kukirin provided free shipping to all products(unless otherwise specified), and taxes/duties will be covered.

Most cases of delays will be caused by holidays, natural disasters, or
carrier delays. If you need any additional help, please contact our
customer service.

If you haven't received your package within the standard delivery times, please follow the steps below.

Check the status of your order with the tracking number first

Contact our customer service immediately for assistance.

Please contact us without any hesitation. It would be appreciated if
that notify us of any missing item or mistake within 3 business days of
receiving the order so that we would effectively make it right for you.

Unfortunately, the answer is probably no. For now, all products are shipped directly from our warehouse to customers.

We accept returns if the scooters have gone faulty due to defects in
materials/workmanship within 7 days from the date of delivery.

We recommend inflating its tires to 31.9-34.8 psi (220-240 kPa).

The actual range depends on a variety of factors such as battery status,
tire pressure, load, temperature, wind speed, road conditions, and
riding habits.

220lbs or below would be the best-case scenario for riding. A heavy
loaded eboard will lessen your range and average speed. You could take
it into consideration.

Hi, generally, the charge and discharge cycle of a
lithium-ion battery will officially end when it can reach 500 times. In
terms of the most common use of electric scooters, we may charge once
every 3 days on average, about 120 to 125 times a year, based on this
frequency, if you have good maintenance, the battery of the electric
scooter The life span is really long!

We recommend inflating its tires to 31.9-34.8 psi (220-240 kPa).

The actual range depends on a variety of factors such as battery status,
tire pressure, load, temperature, wind speed, road conditions, and
riding habits.

220lbs or below would be the best-case scenario for riding. A heavy
loaded eboard will lessen your range and average speed. You could take
it into consideration.

Hi, generally, the charge and discharge cycle of a lithium-ion battery
will officially end when it can reach 500 times. In terms of the most
common use of electric scooters, we may charge once every 3 days on
average, about 120 to 125 times a year, based on this frequency, if you
have good maintenance, the battery of the electric scooter The life span
is really long!

Kukirin Scooter does use some waterproof materials to prevent daily
splash, but we do not recommend riding on a rainy day for any safety
risk. A greater priority to KUGOO is safe use of our boards. After all,
it's an electric scooter.

Kukirin provides a reliable warranty that is processed in the most
hassle-free way possible, we built an after sales service center in
Poland in case there are any warranty problems.

Safety first, you should wear a helmet while start riding it and be ware
of the local weather, then watch for the hazards on the road, never
forget to lock up your scooter after a ride.

Everything you hate about commuting is solved. Say goodbye to traffic,
delays, and uncertainty. With a lightweight electric vehicle, you can
hop in the bike lane and on local streets and get wherever you need to
go faster than ever before.

Hi, we don't recommend you ride it in the snow, it's dangerous, and the battery will run out faster than normal under 0 ℃.

No, however we do not recommend charging the scooter for longer than a maximum 24 hours.

Yes. The more battery power is consumed, the lower the voltage, and the corresponding maximum speed will be slower.